- Work from Home Licenses
- Online Software Download & Support
- Training through e-Learning & Webinars
- Personalized Discussions
Work from Home Licenses
Extension of Licenses for Work-from-Home Support
Effective immediately through June 30, 2020 (when MSC will reassess the situation), MSC is hereby allowing for the following: Notwithstanding any contractual restrictions on remote access in your MSC software license agreement, you may nevertheless allow your authorized users to access and use your licensed MSC software products from their homes, so long as your authorized users access your authorized license server through secure VPN and within the same country where your authorized facility is located. No further paperwork is required from MSC for this temporary arrangement. All other terms and conditions of your applicable MSC software license agreement continue to apply, and you remain responsible for your users’ compliance with such terms and conditions. It is your responsibility to provide the necessary infrastructure (laptop or other hardware, access via remote desktop, VPN) to support remote access. To know more, click here
Alternative Access to Software Licenses
For those authorized users who cannot connect to their company’s license server from home, we have alternatives available. Please contact MSC Technical Support or your MSC representative for additional details. We have re-prioritized our Technical Support queues so that our teams worldwide will work with you on work-from-home license issues as their top priority.
Online Software Download & Support
All Active Users are eligible to access SimCompanion (Knowledge Management and Sharing portal). It is a one-stop online solution for all your inquiries. This portal will help you find online support, FAQs, technical articles, training information, software updates, and webinars. You will have access to all product information and documentation, know what’s trending, discussion forums, case management & much more. If you have not registered yet, please do so now, and to obtain the complete access, while filling in your details, please be sure to provide your Customer Entitlement ID (CEID).
Support: SimCompanion
- One stop for full online support
- FAQs
- Documentation
- Webinars & Multimedia
- Known Issues
- Find answers to your questions
- Subscribe to email notification
- Access to other support
resources
- MSC Community
- Discussion Forums
- Case Management
- Training Information
SimCompanion
- Personalized Support via the
following channels
- Web
- Create a Support Case
- Manage My Support Cases
- List of Addresses in Support Contact Information
- Phone
- List of Phone Numbers in Support Contact Information
SimCompanion
- Product Info and Docs
- Access to all Product Documentation
Support: MSC Community
- Access MSC Community
from SimCompanion
- Discussion Forums for User Collaboration
- Follow Topics of Interest, including Email Settings
- Know what’s Trending
- Replying to Email will upload your post
- Leaderboard for User Recognition
- Manage Support Cases
- Search Discussions and Your Cases
Training through e-Learning & Webinars
Access to e-Learning
For authorized users of MSC Software, we will provide free access to our e-Learning offering through June 30, 2020. To request a personal subscription, go to the MSC Learning Center login page and click the SIGN UP button. While filling in your details, please be sure to provide your Customer Entitlement ID (CEID). Once you register, we will approve your request within 1 business day confirming access to the site.
Webinar
You can also join our Webinars for free and be a part of an exciting Learning Experience. To know more click here
Personalized Discussions
The MSC team is always available to support you to make your business successful. The MSC Sales and Technical team members responsible for your account will reach out to you, and we request you to feel free to reach out to them for any support that you may need. We assure you that we will provide you with support to the best of our abilities. See our Technical Support Programs and Offerings on how you can reach us for technical support, or you may call your MSC representative to set up a meeting to discuss your requirements.